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Frequently Asked Questions (FAQs)
General Questions
1. What is Jasan’s Tea & Coffee?
Jasan’s Tea & Coffee is a family-owned online tea and coffee business founded in 2019 by Jason and Sandra. We specialize in high-quality, natural blends that promote health, wellness, and relaxation.
2. Where are you located?
We are an online-based business, allowing us to serve customers across the U.S.
3. How do I contact customer service?
You can reach us via email at jasans@jasansteacoffee.com or through our contact form on jasansteacoffee.com.
Product & Ingredients
4. What types of tea do you offer?
We offer a variety of premium teas, including herbal, green, black, and wellness blends.
5. Are your teas and coffees organic?
Many of our products use organic ingredients. Please check the product description for specific details.
6. Do your teas contain artificial flavors or additives?
No, we pride ourselves on offering natural, high-quality products free from artificial additives and preservatives.
7. Do you offer loose-leaf tea or only tea bags?
We offer a variety of teas to give our customers options.
8. How should I store my tea?
Store your tea in a cool, dry place away from direct sunlight and moisture. Keeping them in airtight containers helps maintain freshness.
Orders & Shipping
9. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary based on your location and selected shipping method.
10. Do you offer international shipping?
Currently, we ship within the U.S., but we are working on expanding to international locations. Stay tuned for updates!
11. How can I track my order?
Once your order ships, you will receive a tracking number via email to monitor its progress.
12. What is your return and refund policy?
We want you to love our products! If you have any issues, please contact us within 7 days of receiving your order for assistance. Due to the nature of our products, we cannot accept returns of opened items.
Subscriptions & Discounts
13. Do you offer a subscription service?
Yes! We offer subscription plans so you can receive your favorites regularly with exclusive discounts.
14. Are there any discounts for first-time buyers?
Yes! Sign up for our newsletter to receive a special discount on your first purchase.
Health & Brewing Tips
15. What are the health benefits of your teas?
Each tea has its own unique benefits, from boosting immunity to aiding digestion and promoting relaxation. Check the product descriptions for detailed benefits.
16. How do I brew the perfect cup of tea?
For loose-leaf tea, we recommend using 1 teaspoon per 8 oz of hot water and steeping according to the tea type:
- Green Tea: 2-3 minutes at 175°F
- Black Tea: 3-5 minutes at 195-205°F
- Herbal Tea: 5-7 minutes at 205°F
- 17. Can I drink your tea if I have dietary restrictions?
Most of our teas are naturally gluten-free and vegan. If you have specific allergies, please review the ingredient list on each product page.
17. Can I drink your tea if I have dietary restrictions?
Most of our teas are naturally gluten-free and vegan. If you have specific allergies, please review the ingredient list on each product page.
